Refund policy

Return and Refund Policy

Last Updated: [01/02/26]

At [DREAMINHOME], customer satisfaction is important to us. If you are not completely satisfied with your purchase, we're here to help. Please read this Return and Refund Policy carefully before making a purchase.

1. Return Eligibility

To be eligible for a return, the item must:

  • Be returned within [X DAYS] of delivery.

  • Be unused, unworn, and in its original condition.

  • Be returned with original packaging, tags, manuals, and accessories (if applicable).

  • Include proof of purchase, order number, or receipt.

We reserve the right to reject returns that do not meet these requirements.

2. Return Timeframe

Customers must initiate a return request within [X DAYS] from the date the order is marked as delivered.

Return requests submitted after this period may not be eligible for approval.

To initiate a return, please contact us at:

Email: [EMAIL ADDRESS]

Please include:

  • Order number

  • Product name

  • Reason for return

  • Supporting photos (if applicable)

3. Return Approval Process

Once your return request is received:

  1. Our team will review the request.

  2. If approved, return instructions will be provided via email.

  3. The product must be shipped back according to the instructions provided.

  4. After receiving and inspecting the returned item, we will notify you regarding approval or rejection of the refund.

Approval of a return request does not automatically guarantee a refund until the returned product passes inspection.

4. Refund Process

Once the returned item has been received and inspected:

  • Approved refunds will be initiated to the original payment method used during purchase.

  • Customers will receive confirmation via email once the refund has been processed.

Refunds may be partially reduced if the returned item shows signs of use, damage, or missing components not caused by us.

5. Refund Processing Time

Approved refunds are typically processed within [REFUND PROCESSING TIME].

Depending on your bank, payment provider, or card issuer, the amount may take additional time to appear in your account.

If you have not received your refund after the expected period, please contact us at [EMAIL ADDRESS].

6. Exchanges

We offer exchanges for eligible products when:

  • The wrong item was received.

  • The item arrived damaged.

  • The item is defective.

  • A replacement is available in stock.

Exchange requests must be submitted within [X DAYS] of delivery.

If the requested replacement is unavailable, a refund or store credit may be offered at our discretion.

7. Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, or incorrect:

  1. Contact us within [X DAYS] of delivery.

  2. Email us at [EMAIL ADDRESS].

  3. Include clear photographs or videos showing:

    • The issue

    • Product packaging

    • Shipping label

    • Product condition

After verification, we may offer:

  • A replacement

  • A refund

  • Store credit

  • Another suitable resolution

We may not be able to process claims submitted after the specified reporting period.

8. Non-Returnable Items

The following items are generally not eligible for return or refund unless damaged or defective upon delivery:

  • Personalized or customized products

  • Gift cards

  • Downloadable digital products

  • Perishable goods

  • Personal care items

  • Hygiene-sensitive products

  • Products marked as "Final Sale" or "Non-Returnable"

  • Items damaged due to misuse, improper handling, or normal wear and tear

Additional exclusions may apply depending on the product category.

9. Return Shipping Costs

If the Return Is Due to Our Error

If the return is caused by:

  • Wrong item shipped

  • Defective product

  • Damaged product

  • Missing item

[STORE NAME] will cover the return shipping costs whenever applicable.

If the Return Is Due to Customer Preference

If the return is requested because:

  • The customer changed their mind

  • The product is no longer wanted

  • The wrong item was ordered by the customer

The customer may be responsible for return shipping costs.

Original shipping charges are generally non-refundable unless the return is due to our error.

10. Cancellation Policy

Orders may be canceled before they are shipped.

Once an order has been dispatched, cancellation requests may no longer be possible and the order may instead be subject to our return process.

To request a cancellation, contact us immediately at [EMAIL ADDRESS].

11. Store Credit (Optional)

In certain situations, we may offer store credit instead of a refund.

Store credit:

  • May be used for future purchases.

  • May have an expiration period of [STORE CREDIT VALIDITY PERIOD].

  • Cannot generally be redeemed for cash unless required by law.

12. Refused Deliveries

If a customer refuses delivery without a valid reason:

  • Return shipping and handling fees may be deducted from the refund amount.

  • Refunds may only be processed after the package has been successfully returned to us.

13. Contact Us

For any questions regarding returns, refunds, or exchanges, please contact us:

[STORE NAME]
Email: [DREAMINHOME]

Our customer support team will be happy to assist you.